What is an Employee Assistance Program (EAP)?
An EAP is a benefit provided by an employer to an employee that allows the employee and their family to receive confidential, professional counseling for such issues as depression, stress, anxiety, alcohol or other drug abuse, and family/marital problems, among others. The employer, with the professional assistance of Carlsbad Mental Health Center’s EAP, determine the type of benefit to meet the needs of the employee and their family.
What are common EAP concerns?
- Major life changes
- Alcohol and drug abuse
- Family communication
- Financial difficulties
- Child development
- Loss and/or grief
- School problems
How does an EAP work?
Employees and their families may refer themselves for an initial EAP assessment, or management may refer them. Any services not covered by an employer are the employee’s responsibility. Most insurance plans pay for part of EAP services and ongoing mental health and substance abuse services following the EAP sessions.
When is the EAP available?
The EAP is available 24-hours a day. During business hour (8:00 a.m. – 4:00 p.m.) you may walk in for an assessment or call 575-885-4836 for an appointment. For crisis intervention after hours, please contact the crisis line 885-8888.
What should I expect during my visit for EAP service?
The first step in evaluating a person’s behavioral healthcare needs is to do an assessment. Based on that information, the EAP counselor will discuss possible treatment options and assist in selecting options for treatment. Treatment is available and treatment does work.
Will the information shared during an EAP visit be confidential?
Confidentiality of your visit for EAP services is assured. No information is shared without a formal written consent from the employee.